FAQ

FAQ

How long does delivery take?

Delivery usually takes 3 to 6 business days after your order has been dispatched.

How long does order processing take?

Orders are usually processed within 1 to 2 business days after payment has been confirmed.

Can I return my order?

Yes. You can request a return within 14 days of receiving your order. For change-of-mind returns, customers are responsible for the return shipping cost.

What if my item arrives broken or faulty?

If your item arrives damaged, faulty, or not working, please contact us as soon as possible with your order number, photos, and a short description of the issue. If the item is confirmed to be faulty, we will offer a replacement, repair, or refund.

Do I get free returns?

We do not offer free returns for change-of-mind purchases. Customers must pay the return shipping cost unless the item is faulty, damaged, or incorrect.

How do I contact you?

You can contact us by email at:

support@shopairo.co.uk

Please include your order number if your question is about an existing order.