Terms of service

This website is operated by AIRO. Throughout the site, the terms “we”, “us” and “our” refer to AIRO.

By visiting our website or purchasing something from us, you agree to these Terms of Service. Please read them carefully before using our website.

Online store terms

By using this website, you confirm that you are legally able to make purchases in your country or region.

You must not use our products for any illegal or unauthorised purpose.

You must not attempt to damage, hack, disrupt, or misuse our website.

Product information

We try to display product information, images, descriptions, prices, and availability as accurately as possible.

However, we cannot guarantee that all product images, colours, descriptions, or details will appear exactly the same on every device or screen.

We reserve the right to update product information, prices, and availability at any time without notice.

Prices and payments

All prices are shown in the currency displayed on the website.

We reserve the right to change prices at any time.

Payment must be completed at checkout before your order is processed.

If there is an error in pricing or product information, we reserve the right to cancel or refuse the order and issue a refund where payment has already been made.

Orders

After placing an order, you may receive an order confirmation email. This does not mean your order has been accepted permanently.

We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, incorrect product information, pricing errors, stock issues, or misuse of the website.

If we cancel an order after payment has been taken, we will refund the amount paid.

Shipping

Shipping times and delivery information are explained in our Shipping Policy.

Delivery times are estimates and are not guaranteed unless clearly stated.

We are not responsible for delays caused by couriers, incorrect delivery details, customs, public holidays, weather, or events outside our control.

Returns and refunds

Returns, refunds, damaged items, and faulty products are handled according to our Refund and Return Policy.

Please read our Refund and Return Policy before making a purchase.

Customer information

When you place an order, you agree to provide accurate and complete information, including your name, delivery address, billing details, and contact information.

You are responsible for keeping your account and order information accurate.

Your personal information is handled according to our Privacy Policy.

Website availability

We aim to keep our website available and working properly, but we cannot guarantee that the website will always be uninterrupted, secure, or error-free.

We may update, suspend, or remove parts of the website at any time.

Third-party services

Our store may use third-party services such as payment providers, shipping companies, apps, analytics tools, or marketing platforms.

We are not responsible for the actions, websites, or policies of third-party providers.

Limitation of liability

To the fullest extent permitted by law, AIRO is not responsible for indirect, accidental, or unexpected losses related to the use of our website or products.

Nothing in these Terms of Service limits your legal rights as a consumer.

Changes to these terms

We may update these Terms of Service from time to time.

Any updates will be posted on this page. Your continued use of the website after changes are posted means you accept the updated terms.

Contact information

If you have any questions about these Terms of Service, please contact us at:

support@shopairo.co.uk